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Questions and Comments
Should it ever occur that you feel we have incorrectly or carelessly informed or treated you, please ask us for a clarifying discussion. Your practitioner can then explain why they did something in a particular way. You can then jointly seek a solution.
Information Point and Complaints Procedure
If you cannot resolve the issue together, you can seek telephone advice from the Dental Information Point (TIP). The TIP was established by our professional organisation, the NMT. If this also does not provide a satisfactory solution, you can make use of the NMT complaints procedure to which we are affiliated. There are two possibilities: mediation and formal complaint handling, resulting in a ruling.